Warranty & Care Guide
Last updated: 2026
Daily cleaning, damage prevention and warranty support.
Daily cleaning
Wipe with a soft damp cloth, rinse away soap residue and dry after heavy water exposure.
- Ceramic: wipe with a soft damp cloth and rinse soap residue.
- Pump: clean around the collar during refills.
- Tray: avoid letting standing water sit under the piece.
- Mats should dry fully; fire-glazed cups should be cleaned gently.
Avoid damage
Avoid abrasive pads, harsh bleach, high heat and long soaking unless a product label says otherwise.
Warranty support
If a product arrives damaged or defective, contact support@maisoncelune.com with photos, order number and a short description.