Contact Support
Last updated: 2026
What to send us so support can resolve the request faster.
Customer care
Email support@maisoncelune.com with your order number, product name and preferred contact method.
- Include order number, product name, issue summary and preferred contact method.
- For damage or defect, include clear photos.
- Address or delivery changes are easier before preparation starts.
Most requests receive a reply within one business day.
Business address
No. 160, Viet Hung Road, Dong Anh Commune, Hanoi, Vietnam
Order changes
Contact us as soon as possible for address or delivery changes. Some orders become harder to adjust once preparation has started.
Response time
We usually respond within one business day.