Returns & Refunds
Last updated: 2026
Defective, damaged-in-transit or incorrect items can be reviewed within 7 days of delivery.
Eligible cases
Maison Celune reviews defective items, items damaged in transit and incorrect items. Change-of-mind returns are not accepted.
- Contact us within 7 days of delivery with the order number, photos or video and a short description.
- Change-of-mind returns are not accepted.
Report window
Contact us within 7 days of delivery with your order number, photos or video and a short description of the issue.
- Maison Celune reviews defective, transit-damaged or incorrect items only.
- Approved cases can be resolved with a replacement, correct item reshipment or refund depending on stock and order status.
Review and resolution
Approved cases can be resolved with a replacement, correct item reshipment or refund depending on stock, item condition and order status.
- Used bathroom items, opened hygiene-sensitive goods and items without essential packaging cannot be returned unless the issue is a verified defect.
Hygiene-sensitive items
Used bathroom items, opened hygiene-sensitive goods and items missing essential packaging cannot be returned unless the issue is a verified defect.
- Approved refunds return to the original payment method after the issue is verified or returned goods are checked when required.
Return shipping and refunds
Maison Celune covers approved return or replacement handling for defective, damaged or incorrect items. Approved refunds are processed to the original payment method after the issue is verified or returned goods are checked when required.