Shipping Policy

Supported destinations

Maison Celune ships to addresses supported at checkout. If checkout does not show a shipping method for your address, we cannot confirm delivery for that destination.

• Orders are prepared in 1-2 business days before dispatch.

Processing time

Orders are reviewed and prepared within 1-2 business days before dispatch.

• Vietnam delivery usually takes 2-5 business days after dispatch.
• International delivery usually takes 6-10 business days after dispatch when checkout supports the address.

Delivery estimates

After dispatch, Vietnam orders usually arrive in 2-5 business days. International orders usually arrive in 6-10 business days when checkout supports the address.

• Tracking is shared by email or on the order page when available.

Shipping cost and duties

Shipping cost, free-shipping eligibility, taxes and duties are included in the total shown at checkout when applicable.

• Shipping, free-shipping eligibility, taxes and duties appear in the checkout total when applicable.

Tracking and address changes

Tracking is shared by email or on your order page when available. Contact us quickly for address changes; changes may not be possible after preparation or handoff to the carrier.

• If dispatch is delayed, you can wait or cancel for a refund.

Delays, failed delivery or lost parcels

If dispatch is delayed, failed delivery is reported, or tracking appears lost, contact support with your order number. We will review the carrier record and offer the available next step.